My son had his service turned off on Thursday. He called and they told him that he was short 39.00. In the summer he had a large bill and was told he could pay the $39.00 along with the regular payment until he was caught up. No telling him that if he was late he would not get a shut-off notice. He was told it would be turned on Friday. He went to the store on Friday and upon his return there was a NIPSCO crew placing a lock on his meter. He told them that he had a receipt for payment with a reference number but was told they had a work order and there was nothing they could do. He called and the rep. said she would have to put another work order through and power would be restored the next business day which was Monday. So no power over the weekend. He then spoke to a supervisor who said all crews were busy restoring power to several hundred people without power due to heavy rains. This was at 3:00 pm on Friday when he spoke to the supervisor who then told him there was nothing he could do to help him since they don't work on the weekend so he would have to make other arrangements.
The outcome is spoiled food, milk and juices as well as inconvenience for just $39.00
Our power company at work and ready to serve.
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